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Salesforce Service Cloud

  • 31-01-2020
  • Author : Bespoke Community

The main goal of the Salesforce Service Cloud is to deliver an amazing customer experience. This helps in maintaining the customers, loyalty and developing their satisfaction. Service Cloud empowers businesses to enhance customer service efficiency which in turn creates a good impression on sales. Service Cloud permits customer service agents to operate faster and more effectively across customer service channels like email, phone, social media and web chat.

Main features of Service Cloud -

Salesforce Service Cloud provide the following features -

1. Lightning Service Console -

Gives all of the information in one place so that agent's productivity can be maximised and the responsive layout of the dashboards simplifies the agent's experience.

2. Case Management -

It helps in assigning the case to the right agent automatically. It streamlines the service process which steers productivity, process, and consistency to demonstrate your business processes and customer support.

3. Knowledge base -

With the help of knowledge base, the right answers can be delivered faster to customer questions by agents. Customers can find the answers on their own with knowledge base.

4. Workflow and Approvals -

Time can be saved by automating the processes using Workflows and Approvals. By creating Workflows, you can automate the email responses, task assignments and field updates. Approval process helps you to automate the business requests by following the sequence of steps that are required to approve the record.

5. Service Analytics -

It helps to enhance customer satisfaction and boost productivity of agent and manager. Cases can be resolved faster with Service Analytics. Managers and agents can create tasks, update records, open and close cases on any device without shifting between analytics tools.

6. Telephony Integration -

With computer-telephony integration, clicks can be turned into calls, which helps in improving customer satisfaction and also reduce the agent's typical handle times.

Why Bespoke Community for Salesforce Service Cloud?

Bespoke Community ensures that you get the most out of the Salesforce Service Cloud implementation, whether you want to boost customer satisfaction or improve productivity. Our team will bring stacks of Salesforce knowledge and technical expertise, becoming an extension of your business, focused purely on ensuring that you get the ROI you’re looking for from your Salesforce investment.