Cloud Based CRM

  • 18-12-2019
  • Author : Bespoke Community

Cloud Based CRM

Cloud Based CRM systems store all of the data on a remote server. It means that the application and data is accessed over a network. Cloud CRM is also known as Web CRM, Software-as-a-Service (SaaS) CRM, and online CRM.

Benefits of Cloud Based CRM:



  • Available all time, and is accessible from anywhere
  • Easy to deploy
  • Easy to upgrade
  • Reliable and Flexible
  • Compatible


Features and Functionality of CRM:

Contact Management
Sales Team and Opportunity Management 
Lead Management for Identifying High-Quality Leads
Reports and Dashboards
Sales Analytics
Mobile CRM
Sales Forecasting
Email Client Integration
Workflow and Approvals
Sales Data
Data/File Storage 
Sync and Share Files
Inside Sales Console
Sales Performance Management
Marketing Automation Integration
Chat Integration
Call Center Automation and Integration
Web Analytics Integration
Support Automation
Product Level Quotes
Role-Based Views
Testing Environment
3rd-Party Integrations
Campaign Management
Customization Options
Email Marketing Integration
Social Media Management Integration
Case Management/Customer Satisfaction
These are the features provided by Cloud-based CRM platforms.
The top 5 Cloud-Based CRM syatems are:
Salesforce CRM
HubSpot CRM
Zoho CRM
Key Insights: 
All Top Cloud-based CRM worldwide will lift your business from bottom to top. But there are some factors that need to be considered:
  • Cost
  • Userbase
  • Branding

Introducing Bespoke Community based on Salesforce Platform, which will help you to unlock the functionality of salesforce from better to perfection.
  • Cost: Make Salesforce Cost-effective.
  • User/Agents: Gives access to unlimited users.
  • Branding: It's the option where the Company Logo will be displayed to the user.